FAQ === Frequently asked questions about the practical mechanics of I Think It's You. For broader, philosophical questions about *missed connections* in general, see the **FAQ** page on the website. About the platform ------------------ What is I Think It's You? ~~~~~~~~~~~~~~~~~~~~~~~~~ A platform for **respectful, light-handed missed connections**. You write a small *wanted poster* (German: *Steckbrief*) about a moment in real life, and the right person — maybe — reads it. Is it a dating app? ~~~~~~~~~~~~~~~~~~~ No. There are no profiles to swipe, no algorithm to please, no "matches". I Think It's You starts where dating apps end: with a real moment that already happened. What is the :|: signal? ~~~~~~~~~~~~~~~~~~~~~~~ A short rhythm — **ding – ding – dong – ding – ding**, or **short – short – long – short – short** — that you can tap on a glass, blink, draw on a foggy window, or otherwise hint at. It means *"I think it's you"*. Used in real life it nudges someone to look you up here. See the **Symbol** page on the website for the full story. Account and sign-in ------------------- How do I create an account? ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Click **Sign in / Login** in the header. The Keycloak page opens; pick **Register** and fill in the form. See :doc:`account-setup`. What are the password requirements? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ At least **12 characters**, with at least one **uppercase**, one **lowercase**, one **digit** and one **special character**. I forgot my password. ~~~~~~~~~~~~~~~~~~~~~ Use **Forgot password?** on the Keycloak sign-in page. Check your spam folder if the e-mail doesn't appear, and add ``noreply@i-think-its-you.at`` to your contacts. If nothing arrives, write to us via the **Contact** page on the website. Can I change my username or e-mail? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Both are managed in **Keycloak** (our identity partner). Use the Keycloak account-management page or contact us. Can I delete my account? ~~~~~~~~~~~~~~~~~~~~~~~~ Account deletion is handled through Keycloak. Reach out via the **Contact** page if you'd like us to help. Wanted Posters -------------- How do I write a wanted poster? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sign in, click **Create Wanted Poster** in the header, fill in **Content** (the only required field) and any other fields you like, then publish. See :doc:`posts`. Can I edit or delete my own wanted poster? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Yes. Open the post and use **Edit** or **Delete**. Editing shows an *(edited)* marker on the post. Deletion is a **soft delete** — the post disappears from the public timeline but can be restored by a moderator if needed. Why are the Edit / Delete buttons not visible on a post? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You can only edit or delete posts that you wrote. If you don't see the buttons, this is someone else's poster. What is a Sighting Type? ~~~~~~~~~~~~~~~~~~~~~~~~ The category of the sighting: ❤️ Missed Connection, 🤝 Get to Know, 🧠 Look Familiar, 🙏 Give Thanks & Praise, 🌍 Network & Encounter, or 👽 Miscellaneous. Optional but helpful — it shapes who reads. What is the Reward for finding me? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ A free-text "thank you" you'd offer if the connection happens — *"Coffee on me"*, *"Dinner and a movie"*. Optional, light-hearted. I saw someone on the train / plane. Where do I post? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Best practice is **two posts**: one for the boarding location, one for the destination. A sighting can only "live" at one place at a time, so two posts double the chance. Can I post the same sighting twice? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Don't duplicate the same sighting in the same place. Multiple *locations* for the same trip — yes, see above. I deleted my post by mistake. Can I get it back? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Deletion is a soft delete; only moderators can restore. Use the **Contact** page on the website to ask for a restore — quicker than re-creating the post and easier on the moderation team. Tags and search --------------- How do I add tags? ~~~~~~~~~~~~~~~~~~ In the post editor, type general tags into the input and add them with *Enter* or *Space*. For places, use the **+ Location** button and the map / location picker. For dates, use **+ Date / time**. See :doc:`tags`. What does the location picker do? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ It saves the **coordinates and a name** for the place. The coordinates power the **search by radius** in the search window. How do I find posts in my city? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Open the search window (**Browse Wanted Posters**), set the **Location** filter to your city and pick a radius (e.g. 25 km). Why doesn't "Use my location" work? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Browsers need permission to share your location, and some devices need GPS / Wi-Fi / cell signal. If it fails, you can always pick the location manually on the map. Comments and messages --------------------- Why do I have to be signed in to comment? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sign-in keeps the conversation respectful and makes spam much harder. It also means your comments are tied to *you* and easy to manage from your :doc:`profile`. Where do I find direct messages? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Use the **chat icon** or **Messages** link in the header (signed in only), or open ``/messages``. See :doc:`messaging`. Why can't I message everyone? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You can message anyone with an account, but the search needs their **username** as it's used on I Think It's You. Should I share my contact details in a wanted poster? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ No. Use **Direct messages** to share contact details when both sides are comfortable. Public contact details invite spam and worse. Profile and notifications ------------------------- How do I add or change my profile picture? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Open your :doc:`profile`, scroll to **Profile picture** and use **Upload picture** / **Change picture** / **Delete picture**. What notifications will I get? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ A bell badge for new comments on your wanted posters and new direct messages. See :doc:`notifications`. The unread badge is wrong / stuck. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Open the notifications page and click **Mark all read**, then refresh the page. Moderation ---------- How do I report content? ~~~~~~~~~~~~~~~~~~~~~~~~ Use **Report** on the wanted poster or comment. Optionally add a reason. The content is hidden from the public list and queued for review. See :doc:`moderation`. What happens after I report something? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ A moderator reviews the report. They may **approve** (uphold) or **reject** (dismiss) it. Approved reports keep the content hidden; rejected reports make it visible again. I'm a moderator. Where are the moderation queues? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Once you have the **MODERATOR** role you'll see new links in the header: **Flagged Posts**, **Flagged Comments**, **Deleted Posts**, **Deleted Comments**. ADMINs also get **Manage moderators**. See :doc:`moderation`. Privacy and safety ------------------ Is what I write public? ~~~~~~~~~~~~~~~~~~~~~~~ Posters and comments are public to anyone visiting the site. Direct messages are private (only you and the other person see them). Notifications are private to you. Is my data safe? ~~~~~~~~~~~~~~~~ We use secure authentication via Keycloak; your password is hashed (we never store it in plain text) and HTTPS protects the connection. Posters and comments you publish are visible to everyone — please don't put anything there you wouldn't want public. How long do my posts stay online? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For as long as you keep them. You can delete them at any time. Browser, language and theme --------------------------- Which browsers work? ~~~~~~~~~~~~~~~~~~~~ The latest versions of Chrome, Firefox, Edge, Safari and Opera. JavaScript and cookies need to be enabled. How do I change the language? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Use the **language toggle** in the header. Your choice is remembered between sessions. How do I switch to dark mode? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Use the **theme toggle** in the header. Both light and dark are brand-tuned (deep olive instead of pure black). Still have questions? --------------------- * Walk through :doc:`getting-started`. * Browse :doc:`troubleshooting` for fixes. * For everything else, the **Contact** page on the main website reaches us.