Troubleshooting

Quick fixes for the issues we see most often. If your problem isn’t here, the Contact page on the website reaches us directly.

Sign-in problems

I can’t sign in

  1. Make sure you’re using the right username (or e-mail) and password — the login is handled by Keycloak, so your credentials need to match what you registered with.

  2. Try Forgot password? if you’re not sure.

  3. Clear cookies for the site and try again.

  4. Try a different browser to rule out a local issue.

  5. Some browser extensions (privacy / ad-block) block the Keycloak redirect — disable them for the site if needed.

The password reset e-mail isn’t arriving

  • Check your spam / junk folder.

  • Whitelist noreply@i-think-its-you.at in your contacts.

  • Wait a few minutes — sometimes the e-mail just takes a while.

  • If nothing arrives, write to us via the website’s Contact page.

“Session expired”

Just sign in again. Sessions expire after a while for security.

Wanted poster problems

I can’t create a wanted poster

  • Make sure you’re signed in — the Create Wanted Poster button only appears when you are.

  • Make sure the Content field has text. Title, sighting type and tags are optional, but content is required.

  • Check your internet connection and try again.

The location picker isn’t loading

  • Some browser extensions block map tiles — disable them for the site.

  • If “Use my location” doesn’t work, give your browser permission to share location, or pick the place manually.

The “(edited)” marker shows but I didn’t edit anything

A moderator may have made a small change. The edit history page lists every change with the actor and reason — ask the moderation team if you want to see it (you can also see it yourself if you have the moderator role).

Comment problems

I can’t add a comment

  • You must be signed in.

  • The comment editor needs non-empty text.

  • Refresh the page and try again.

My comment doesn’t appear

  • Refresh the post page.

  • If the post (or your comment) was reported and is being reviewed, it may be temporarily hidden — see Moderation.

Notifications and messages

The notifications bell isn’t updating

  • Refresh the page (the bell polls in the background, but a manual refresh is fastest).

  • Open the notifications page and click Mark all read, then refresh.

Direct messages don’t load or won’t send

  • Check your internet connection.

  • Refresh the messages page.

  • Try a different browser or device.

  • Make sure you’re signed in (the Messages link only appears when you are).

Search and filtering

The search returns nothing

  • Try the other language (e.g. type the German place name if you typed an English one).

  • Reduce the filters (e.g. larger location radius, broader date range).

  • Use Reset to clear all filters and see the full timeline again.

The map / radius filter isn’t returning the right posts

The radius search uses location tags, not the post text. A post without a location tag won’t appear in a radius search.

Display and theme

The page looks broken

  • Refresh (sometimes a stylesheet just got cached badly).

  • Clear the browser cache for the site.

  • Set the browser zoom to 100 %.

  • Try a different browser.

Dark mode isn’t applying

  • Make sure you actually pressed the theme toggle in the header (not the system theme — this site has its own switch).

  • Refresh the page.

Performance

The site is slow

  • Close other tabs to free memory.

  • Disable resource-heavy extensions.

  • Try another browser to rule out a local issue.

  • On mobile, make sure you’re not on a very weak connection.

Moderator-specific

A restore action fails

  • The original author may have been deleted; contact an admin.

  • Make sure you provided the required reason.

Getting more help

When writing to us, please include:

  • What you were trying to do.

  • What happened (including any error message).

  • Browser and version, OS, language setting.

  • Steps you’ve already tried.

The Contact page on the main website lists the e-mail address and the contact form.

What’s next?