I Think It's You — Help
Getting started
Getting Started
What is I Think It’s You?
Key features at a glance
Opening the platform
The header
Your first steps
Browser requirements
What’s next?
Account, Sign-in and Settings
Creating an account
Password requirements
Signing in
Staying signed in
Signing out
Forgotten password
Changing your e-mail or username
Language and theme
Login security tips
What’s next?
Using I Think It's You
Wanted Posters (Steckbriefe)
What’s on a wanted poster?
Reading the timeline
Writing a wanted poster
The fields, one by one
Sighting types
Editing a wanted poster
Deleting a wanted poster
Reporting a wanted poster
Best practices
What’s next?
Comments
Reading comments
Adding a comment
Editing a comment
Deleting a comment
Reporting a comment
Comment guidelines
Best practices
What’s next?
Tags and search filters
The three tag types
Adding tags to a wanted poster
Searching and filtering
How tags are displayed
Best practices
What’s next?
Your Profile
Opening your profile
What’s on your profile
Profile picture
Guidelines
Account information
Your activity
Privacy
Best practices
What’s next?
Notifications
The notification bell
What you get notified about
The notifications page
Empty list, fewer notifications
Privacy and visibility
Troubleshooting
What’s next?
Direct Messages
What are direct messages?
Opening Messages
Layout of the Messages page
Starting a new conversation
Sending and reading
Deleting a conversation
Unread count
Privacy
Best practices
Trouble
I don’t see the Messages link
I can’t start a new conversation
Messages don’t load or send
What’s next?
For moderators and admins
Moderation
For everyone: report content
For moderators and admins
Flagged content
Soft-deleted content
Moderation actions on individual posts and comments
Edit history
For admins: manage moderators
Best practices
Trouble?
What’s next?
Help and support
FAQ
About the platform
What is I Think It’s You?
Is it a dating app?
What is the :|: signal?
Account and sign-in
How do I create an account?
What are the password requirements?
I forgot my password.
Can I change my username or e-mail?
Can I delete my account?
Wanted Posters
How do I write a wanted poster?
Can I edit or delete my own wanted poster?
Why are the Edit / Delete buttons not visible on a post?
What is a Sighting Type?
What is the Reward for finding me?
I saw someone on the train / plane. Where do I post?
Can I post the same sighting twice?
I deleted my post by mistake. Can I get it back?
Tags and search
How do I add tags?
What does the location picker do?
How do I find posts in my city?
Why doesn’t “Use my location” work?
Comments and messages
Why do I have to be signed in to comment?
Where do I find direct messages?
Why can’t I message everyone?
Should I share my contact details in a wanted poster?
Profile and notifications
How do I add or change my profile picture?
What notifications will I get?
The unread badge is wrong / stuck.
Moderation
How do I report content?
What happens after I report something?
I’m a moderator. Where are the moderation queues?
Privacy and safety
Is what I write public?
Is my data safe?
How long do my posts stay online?
Browser, language and theme
Which browsers work?
How do I change the language?
How do I switch to dark mode?
Still have questions?
Troubleshooting
Sign-in problems
I can’t sign in
The password reset e-mail isn’t arriving
“Session expired”
Wanted poster problems
I can’t create a wanted poster
The location picker isn’t loading
The “(edited)” marker shows but I didn’t edit anything
Comment problems
I can’t add a comment
My comment doesn’t appear
Notifications and messages
The notifications bell isn’t updating
Direct messages don’t load or won’t send
I don’t see the Messages link
Search and filtering
The search returns nothing
The map / radius filter isn’t returning the right posts
Display and theme
The page looks broken
Dark mode isn’t applying
Performance
The site is slow
Moderator-specific
I can’t see the moderation links
A restore action fails
Getting more help
What’s next?
I Think It's You — Help
Index
Index