I Think It's You — Help

Getting started

  • Getting Started
    • What is I Think It’s You?
    • Key features at a glance
    • Opening the platform
    • The header
    • Your first steps
    • Browser requirements
    • What’s next?
  • Account, Sign-in and Settings
    • Creating an account
    • Password requirements
    • Signing in
    • Staying signed in
    • Signing out
    • Forgotten password
    • Changing your e-mail or username
    • Language and theme
    • Login security tips
    • What’s next?

Using I Think It's You

  • Wanted Posters (Steckbriefe)
    • What’s on a wanted poster?
    • Reading the timeline
    • Writing a wanted poster
      • The fields, one by one
    • Sighting types
    • Editing a wanted poster
    • Deleting a wanted poster
    • Reporting a wanted poster
    • Best practices
    • What’s next?
  • Comments
    • Reading comments
    • Adding a comment
    • Editing a comment
    • Deleting a comment
    • Reporting a comment
    • Comment guidelines
    • Best practices
    • What’s next?
  • Tags and search filters
    • The three tag types
    • Adding tags to a wanted poster
    • Searching and filtering
    • How tags are displayed
    • Best practices
    • What’s next?
  • Your Profile
    • Opening your profile
    • What’s on your profile
    • Profile picture
      • Guidelines
    • Account information
    • Your activity
    • Privacy
    • Best practices
    • What’s next?
  • Notifications
    • The notification bell
    • What you get notified about
    • The notifications page
    • Empty list, fewer notifications
    • Privacy and visibility
    • Troubleshooting
    • What’s next?
  • Direct Messages
    • What are direct messages?
    • Opening Messages
    • Layout of the Messages page
    • Starting a new conversation
    • Sending and reading
    • Deleting a conversation
    • Unread count
    • Privacy
    • Best practices
    • Trouble
      • I don’t see the Messages link
      • I can’t start a new conversation
      • Messages don’t load or send
    • What’s next?

For moderators and admins

  • Moderation
    • For everyone: report content
    • For moderators and admins
      • Flagged content
      • Soft-deleted content
      • Moderation actions on individual posts and comments
      • Edit history
    • For admins: manage moderators
    • Best practices
    • Trouble?
    • What’s next?

Help and support

  • FAQ
    • About the platform
      • What is I Think It’s You?
      • Is it a dating app?
      • What is the :|: signal?
    • Account and sign-in
      • How do I create an account?
      • What are the password requirements?
      • I forgot my password.
      • Can I change my username or e-mail?
      • Can I delete my account?
    • Wanted Posters
      • How do I write a wanted poster?
      • Can I edit or delete my own wanted poster?
      • Why are the Edit / Delete buttons not visible on a post?
      • What is a Sighting Type?
      • What is the Reward for finding me?
      • I saw someone on the train / plane. Where do I post?
      • Can I post the same sighting twice?
      • I deleted my post by mistake. Can I get it back?
    • Tags and search
      • How do I add tags?
      • What does the location picker do?
      • How do I find posts in my city?
      • Why doesn’t “Use my location” work?
    • Comments and messages
      • Why do I have to be signed in to comment?
      • Where do I find direct messages?
      • Why can’t I message everyone?
      • Should I share my contact details in a wanted poster?
    • Profile and notifications
      • How do I add or change my profile picture?
      • What notifications will I get?
      • The unread badge is wrong / stuck.
    • Moderation
      • How do I report content?
      • What happens after I report something?
      • I’m a moderator. Where are the moderation queues?
    • Privacy and safety
      • Is what I write public?
      • Is my data safe?
      • How long do my posts stay online?
    • Browser, language and theme
      • Which browsers work?
      • How do I change the language?
      • How do I switch to dark mode?
    • Still have questions?
  • Troubleshooting
    • Sign-in problems
      • I can’t sign in
      • The password reset e-mail isn’t arriving
      • “Session expired”
    • Wanted poster problems
      • I can’t create a wanted poster
      • The location picker isn’t loading
      • The “(edited)” marker shows but I didn’t edit anything
    • Comment problems
      • I can’t add a comment
      • My comment doesn’t appear
    • Notifications and messages
      • The notifications bell isn’t updating
      • Direct messages don’t load or won’t send
      • I don’t see the Messages link
    • Search and filtering
      • The search returns nothing
      • The map / radius filter isn’t returning the right posts
    • Display and theme
      • The page looks broken
      • Dark mode isn’t applying
    • Performance
      • The site is slow
    • Moderator-specific
      • I can’t see the moderation links
      • A restore action fails
    • Getting more help
    • What’s next?
I Think It's You — Help
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